FAQ

 

What is your shipping policy?

Many products are made to order. Please allow 7-10 business days for order processing.

DOMESTIC

All domestic orders ship USPS Priority mail and include tracking. USPS estimates 3-5 days for Priority mail delivery, but please allow up to 1 week for contiguous US packages and 4 weeks for Alaska and Hawaii.

INTERNATIONAL

International orders ship first-class mail via USPS. No tracking is available at this time. Please allow 6 weeks for international orders to arrive.

 

What is your return policy?

No returns at this time. Exchanges are allowed for items damaged in transit. Please contact Rabbits and Robots within 5 days of receipt of goods to schedule an exchange. Photo proof of damage may be required.

No returns or exchanges on digital downloads.

 

How do I order wholesale?

Please complete the Wholesale Request Form to receive the Rabbits and Robots line sheet and order form.

 

My package never arrived!

Please send a message via the Contact Form and provide your order number. The Rabbits and Robots team will reach out with further information.

Do you really make all of these yourself?

Yes! Rebecca spends a lot of time watching TV and listening to audiobooks while she knits. Contact her to find out what she was listening to when your critter was born.
She also spends a few days a week at the ceramics studio, but she prefers meditative quiet while working there.

Where can I see your toys in person?

Please check out the Events page for craft fairs in California and the Stockists page for retailers that carry Rabbits and Robots products throughout the US.

Are your toys suitable for babies?

No. Because small parts such as plastic eyes and magnets are choking hazards, these toys are not recommended for children under 3.

What are your toys made out of?

The majority of toys are made with Lion Brand yarn that is an acrylic/rayon blend. The tiny octopi are the one exception - some of them may be made of wool yarn. All toys contain 100% polyester fiberfill. The following toys contain plastic safety eyes: Snuggly Sloth, Snuggly Sloth Jumbo, Walrus. The following toys contain plastic wiggle eyes: Tiny Octopus, Baby Owl, Octopus. Sloths also contain neodymium magnets.

Are your ceramics food safe?

Yes! All ceramic products are food safe, microwave safe, and dishwasher safe. Nobody wants to wash dishes by hand if they don’t have to :)

Do you take custom orders or commissions?

Yes! Please submit a Contact Form with the item and customization you are interested in.